Terms and Conditions of Use
mbi99 Platform

1 Acceptance of Terms

By accessing, registering, or using any part of the mbi99 platform — whether through the website at mbi99.vin or via our mobile app — you hereby fully agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional rules or guidelines that may be published from time to time.

If you do not agree with any part of these terms, you are advised not to use the mbi99 platform. Continued use following any amendments we make will be considered full acceptance of those changes.

Mbi99 operates as an online gaming entertainment platform and is subject to a valid operating licence. All activities on our platform are regulated and monitored in accordance with recognised industry standards.

2 Member Eligibility

To register and use the mbi99 platform, you must meet the following eligibility criteria:

• Aged 18 years of age and above on the date of registration.
• Not residing in a region or jurisdiction where online gambling is absolutely prohibited by local law.
• Not currently on a self-exclusion list or banned by any relevant regulatory body.
• Acting on your own behalf, not as an agent or representative of any third party.
• Having full legal capacity to enter into a binding agreement.

Mbi99 reserves the right at any time to request proof of age and identity to verify member eligibility. Failure to provide the required documents within the specified period may result in account suspension.

3 Account Registration

Each individual is only permitted to hold one (1) active account at mbi99 at any time. Registering multiple accounts — whether using different names, emails, phone numbers, or payment details — is strictly prohibited and may result in the closure of all related accounts and forfeiture of all balances and bonuses.

During the registration process, you are required to provide accurate, truthful, and up-to-date information. The details you need to provide include:

• Full name as stated in your identification document
• A valid date of birth
• An active and accessible email address
• Mobile phone number registered under your name
• Your preferred payment method registered under your name

You are solely responsible for keeping your account password confidential you. mbi99 will not be held responsible for any losses arising from your failure to secure your login credentials. If you suspect your account has been accessed without authorization, please contact our support team immediately.

4 Deposit

Mbi99 accepts deposits via a wide range of fully supported local payment methods, including online banking, e-wallets, and instant payment solutions popular in Malaysia. All deposits are processed using SSL encryption technology for maximum security.

The general rules regarding deposits are as follows:

• Minimum and maximum deposit amounts vary by payment method and may change from time to time.
• All deposits must be made using an account or wallet registered under the same member's name.
• Deposits from third parties — including family members — not accepted and may result in account suspension.
• Successful deposits will be credited to your account in real time or within the timeframe specified by the payment method.
• Mbi99 does not charge any processing fees for deposits, but your bank or payment provider may apply their own charges.

If you experience any issues with your deposit, our 24/7 support team is ready to help you resolve the matter quickly.

5 Withdrawal

The withdrawal process at mbi99 is designed to be simple, fast, and secure. However, there are certain conditions that must be met before a withdrawal can be processed:

• Your account must have completed the identity verification (KYC) that is complete.
• The withdrawal method must match the deposit method used, except in specific situations approved by management.
• Minimum and maximum withdrawal limits apply depending on the payment method. Please check the Withdrawal section for the latest details.
• If a bonus has been received, the wagering requirement (rollover) must be fully met before a withdrawal can be processed.
• Mbi99 reserves the right to request additional supporting documents for verification purposes during security reviews.

Withdrawal processing time typically takes within 1 to 3 business days, depending on the payment method and processing load at the time. MBI99 is not responsible for delays caused by banks or third-party payment providers.

6 Bonuses and Promotions

Mbi99 offers a variety of bonuses and promotions to new and existing members. Each promotion is subject to its own conditions and wagering requirements, explicitly stated in the relevant promotion terms.

The general rules for all bonuses are as follows:

• Each bonus may only be claimed one time only unless otherwise stated in the promotion terms.
• Wagering requirements (rollover) must be met within the specified validity period before a withdrawal can be made.
• Mbi99 reserves the right to void any bonus obtained through fraud, abuse, or suspicious behaviour.
• Double-staking or risk distribution designed to artificially meet wagering requirements may result in bonus cancellation and forfeiture of all associated wins.
• Bonus usage is subject to the minimum wagering requirement per round or hand as specified in the relevant promotion.

7 Game Rules

All games available on the mbi99 platform — including slots, table games, Live Casino, and Sports Betting — operate according to specific rules set by the game providers and mbi99. Players are responsible for understanding the rules of each game before playing.

• Winnings are credited to your account automatically once the game result is confirmed.
• In the event of a technical disruption during gameplay, mbi99 will use server records to determine the valid outcome.
• Any attempt to manipulate or exploit system bugs to obtain illegitimate wins is strictly prohibited and may result in legal action.
• The use of automated software (bots), scripts, or any third-party tools that influence game outcomes is strictly prohibited.
• Game results from a certified Random Number Generator (RNG) are final and binding.

8 Security and KYC Verification

Mbi99 is committed to maintaining a safe and fraud-free gaming environment. As part of this commitment, we carry out a Know Your Customer (KYC) fully integrated with our system.

The KYC process involves submitting the following documents when required:

• A copy of your identity card (MyKad) or valid passport
• Proof of current address (bank statement or utility bill not older than 3 months)
• A screenshot or proof of the payment method used
• Additional documents if requested by our security team

All information and documents you submit fully protected with 256-bit SSL encryption and stored on secure servers. Your information will not be shared with third parties unless required by law.

9 Account Closure and Suspension

Mbi99 reserves the right to suspend or close the account of any member where there is evidence or reasonable suspicion that the member has:

• Providing false or misleading information during registration or the KYC process.
• Registering more than one account for yourself or on behalf of another party.
• Engaging in fraud, money laundering, or any other illegal activity.
• Violating any part of these Terms and Conditions.
• Using unauthorized software or methods to gain an unfair advantage.

If your account is suspended or closed for valid reasons, any eligible balance will be returned once the investigation is complete, unless if the balance is linked to fraudulent activity or a violation of the law. Members may also request to close their own account at any time by contacting our support team.

10 Limitation of Liability

Mbi99 provides the gaming platform "as is" and makes no guarantee that our services will always be free from technical disruptions or errors. To the extent permitted by applicable law:

• Mbi99 is not liable for any indirect, incidental, or consequential losses arising from the use of the platform.
• We are not liable for any delays, disruptions, or service unavailability caused by factors beyond our control, including internet outages, third-party service issues, or natural disasters.
• Mbi99's total liability to any member shall not exceed the net deposits made by that member in the 30 days prior to the claim.

Online gaming involves financial risk. Never wager money you cannot afford to lose. If you feel your gaming habits are becoming a problem, mbi99 provides tools to help you. Visit our Responsible Gaming page for more information.

11 Amendment of Terms and Conditions

Mbi99 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon publication on our website.

It is your responsibility to review this page periodically to stay informed of the latest applicable terms. Continued use of the mbi99 platform after any amendments are published constitutes your acceptance of those changes.

If you have any questions regarding these Terms and Conditions, please contact our support team through the available channels. We are ready to help you understand your rights and responsibilities as an mbi99 member.